Effective Date: 02/08/2023
***Request Time Duration***
you can claim a refund within 24 hours of project delivery
1. Refund Eligibility
1.1. Our Software Company Service offers a refund for certain services/products subject to the terms and conditions outlined in this policy.
1.2. To be eligible for a refund, clients must adhere to the specific criteria stated below.
2. Service/Product Criteria
2.1. Full Refunds:
2.1.1. If we fail to deliver the agreed-upon services or products within the specified timeline.
2.1.2. If the delivered services/products do not meet the agreed-upon quality standards or project requirements.
2.2. Partial Refunds:
2.2.1. In cases where only a portion of the services/products has been delivered as per the agreement.
3. Refund Process
3.1. Clients seeking a refund must submit a formal refund request to our customer support team at [info@zero24x.com/+94782630602].
3.2. The refund request must include all relevant details, such as order number, project description, and specific reasons for the refund.
4. Refund Evaluation
4.1. Once a refund request is received, our team will evaluate the claim within 3-5 business days.
4.2. We reserve the right to contact the client for further clarification or additional information during the evaluation process.
5. Refund Approval/Denial
5.1. If the refund request is approved, the client will be notified via email or phone regarding the refund amount and the expected timeframe for reimbursement.
5.2. If the refund request is denied, the client will receive a detailed explanation of the reasons for the denial.
6. Refund Method
6.1. Approved refunds will be processed using the original payment method, unless otherwise requested by the client.
6.2. For payments made via credit card, the refund may take 3-5 days to reflect in the client’s account, depending on the credit card issuer’s policies.
7. Non-Refundable Services/Products
7.1. The following services/products are non-refundable:
7.1.1. Customized web design projects that have already been completed and delivered to the client.
7.1.2. Services/products that have been substantially altered or modified after delivery.
7.1.3. Any third-party expenses incurred during the project execution.
8. Modifications to the Refund Policy
8.1. Our Software Company Service reserves the right to amend or update this refund policy at any time without prior notice.
8.2. Any changes to the policy will be effective immediately upon posting on our website.
9. Contact Us
9.1. For any questions or concerns regarding our refund policy, please contact our customer support team at [info@zero24x.com/+94782630602].
Zero24X Technology Services reserves the right to make the final decision on all refund requests, considering the fairness of both parties involved. We are committed to providing exceptional web design services, and we strive to resolve any issues promptly and professionally.
Note: This refund policy is a legal document and should be reviewed by a legal professional to ensure compliance with applicable laws and regulations.
